General booking conditions

Here are our full booking conditions, please read carefully:
Tarapoto Amazonas Jungle Tours (“the Company”, “we”, “us” and “our”) NIT. 901.574.226-9 of registered address Calle 12 #10-59, Leticia, AMA, Colombia accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to trip arrangements booked by you with us, and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. Please note: the information appearing in our brochure or in these or any comparable sections and any other relevant information on our website and our privacy policy will also form the basis of your contract with us. References in these conditions to such sections include the comparable sections or information on our website.

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1. YOUR TRIP CONTRACT
The contract is between the Company and you (“Tarapoto Amazonas Jungle Tours” and “you” in these conditions), being any person travelling or intending to travel on a trip operated by us including any person who is added or substituted after booking. We both agree that Colombian law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Colombia only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

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2. TO SECURE YOUR BOOKING
To secure a booking, we or our authorised travel agent must receive payment of the minimum deposit of 10% of the total trip price, per person, (or full payment if booking within 70 days of the start of your trip or at an earlier stage for some trips). A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking / prior to balance due date. On occasions, full payment for a service such as your flights may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:
a) they have read and accepted our Booking Conditions and information pages contained in our brochure and/
or on our website.
b) they appreciate and accept the risks involved in adventure travel.
c) they do not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the trip. If any person suffers from any medical condition or disability which will or may affect their trip arrangements, please contact us before making your booking to discuss your requirements.
d) the person making the booking confirms that he/she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking, will be the point person for all communications relating to the booking, and confirms that all such persons are fully aware of and accept these conditions. That person also consents to the use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements).

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A booking is accepted and becomes definite only from the date when we issue a confirmation invoice to you or your authorised travel agent. It is at this point that a contract between us comes into existence. If you book online, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices. Where our allocation of air seats has been fully utilised or where it is not possible to offer an air seat from an allocation, we reserve the right to pass on any extra costs incurred. We reserve the right to decline any booking at our discretion. We will communicate with you by e-mail. You must therefore check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. It is your responsibility to ensure we have up to date contact information for you at all times. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment).

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3. PAYMENT FOR YOUR TRIP
The balance of all services due must be received by us or our authorised travel agent not later than your balance due date as shown on your booking confirmation. For bookings confirmed from 1st January 2023 this will be 70 days before departure. For certain trips, full payment must be received sooner. We will tell you at the time of booking when this is the case. If you don’t pay your balance by the due date, we reserve the right to treat your booking as cancelled and cancellation charges will apply. Any monies paid by you to an authorised travel agent for trips operated by us are held by the agent on our behalf. Deposit and balance payments must be made in the same currency and sufficient payment should be sent to ensure the company receives the total invoiced price as guaranteed. You can pay by credit or debit card (fee 5%). We accept American Express, Visa and Mastercard.

4. IF YOU CHANGE OR TRANSFER YOUR BOOKING
A confirmed group tour departure booking (excluding Private Groups) can be changed or transferred free of charge to a different departure date or trip, up to your final balance due date, subject to the conditions below. Thereafter all changes will be treated as cancellations and subject to the cancellation charges below. Changes are subject to availability and are limited to one transfer during the lifetime of your booking. It is not possible to rebook back onto the original departure once you have either transferred or cancelled your booking. You can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking. No further credit vouchers can be requested against the new booking. The voucher cannot be exchanged for cash. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher.

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Transfer of Booking:
If you or any member of your party is prevented from travelling, in circumstances which we consider reasonable, that person(s) may transfer their place to someone else, subject to the following conditions:
a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
b. we are notified not less than 7 days before departure;
c. the transferee agrees to these booking conditions and all other terms of the contract between us.
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 5 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

 

 

5. IF YOU CANCEL YOUR BOOKING
Should you wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by us or our authorised travel agent as a percentage of the total trip price per person cancelling, excluding any amendment charges. The cancellation charges shown below are those which will apply to most trips. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your trip.

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For trips confirmed from 1 January 2023:70 and more days before trip start date - loss of deposit69 -42 days before trip start date – 30%, or loss of deposit if higher41-28 days before trip start date – 60%27-14 days before trip start date – 90%Less than 14 days before trip start date – 100%.

 

Amendment charges are not refundable if you cancel your booking. In the event of the cancellation of a booking where you are liable to pay to us cancellation charges in excess of the amount already paid to us at the time of cancellation, you cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining members of your party.

 

Coronavirus related
If you are booked to travel on one of our group trips and are unable to do so because  you or your travelling companion /any member of your booking party is diagnosed with COVID-19 or you are required to self-isolate (in accordance with then applicable Colombia coronavirus government guidance) (“COVID-19 reason”), you (and/or the person(s) concerned) may cancel your booking on the following terms;-
 
1.    Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges (as set out in our booking conditions).
2.    You may cancel for a COVID-19 reason within four weeks of departure up to and including the day of departure.
3.    We will offer you a cash refund of any recoverable costs of your trip as described below.
4.    The right to cancel in accordance with these terms applies to any new booking (whether made with us directly or through an authorised travel agent) until further notice. We reserve the right to withdraw our COVID-19 Promise at any time.
5.    We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason.
6.    A cash refund means a refund to your credit / debit card or bank account (depending on how payment was made originally) of the amount you have paid us for your booking.
7.    You must notify us of your need to cancel for a COVID-19 reason in writing (which can be by e-mail) as soon as possible. At the same time, you must provide us with appropriate written official evidence of the coronavirus diagnosis or need to self-isolate (for example the confirmation of the test result). Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us by telephone or contact us by e-mail as soon as you can.
8.    Your COVID-19 reason must prevent your departure on holiday taking account of then applicable Colombian coronavirus government guidance on the period for which you are required to self-isolate.
9.    In the instance that Tarapoto Amazonas JT is able to operate your trip in accordance with FCDO advice, but you are unable to self-isolate on return to your origin country as legally required and therefore, also prevented from travelling, you will be entitled to a full refund less non-recoverable costs.
10.  The lead name is deemed to have the authority of all persons named on the booking.

 

6. IF YOU HAVE A COMPLAINT
If you have a complaint about any of your tour arrangements, you must inform your Tour Leader, local representative or our local partner without undue delay whilst in country so that we have the opportunity to put things right. We will provide you with a 24 hour emergency duty telephone number to enable you to contact us directly if your complaint cannot be resolved locally by your Tour Leader. If you fail to follow our requirement to complain on the spot this may affect your ability to claim compensation. If your complaint cannot be resolved on the spot you should notify us in writing within 28 days of the end of your trip.

 

7. TRAVEL AND CANCELLATION INSURANCE
Tarapoto Amazonas Jungle Tours will be responsible for your medical assistance in case of emergency during any of our tours, covering a variable amount depending on type of tour, travel insurance services will be provided only by COLOMBIANA DE ASISTENCIA S.A.

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8. IMPORTANT: LIABILITY INSURANCE
Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all. The client acknowledges that the company has taken reasonable steps in safeguarding its liability. Although the Company does hold various insurances this booking condition states that the client must assume he/she is not covered by any Company insurance policy, including all liability insurance, for death, injury, damage or any other loss.

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9. TRIP PARTICIPATION AND CLIENT RESPONSIBILITY
You agree to accept the authority and decisions of our employees, Tarapoto Amazonas JT Leaders and agents while on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a local jungle guide or hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or that of any third party (including
any other clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you. If you commit an illegal act (including, for example, causing any damage) you may be excluded from the trip and we shall cease to have responsibility to/for you as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. If you have any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed trip and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person in your party develops after your booking has been confirmed.

10. IF WE CANCEL OR CHANGE YOUR TRIP
While we will do our best to operate all trips as advertised, we reserve the right to change and correct errors in any of the facilities, services or itineraries described in this brochure and/or on our website at any time before or after your booking is confirmed. Most changes are insignificant. Occasionally, we have to make a significant change. If a significant change has to be made, we will inform you as soon as reasonably possible, if there is time before departure. Please note, except for guaranteed departures, our trips require a minimum number of participants to enable us to operate them. If any trip does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 6 weeks before the start of your trip.
However, if a trip, including a guaranteed departure, consists of a group size of 3 or less, we reserve the right to substitute your Tarapoto Amazonas JT Leader with one or more local representatives and we may utilise public transport and/ or taxis for the whole or part of your trip instead of the advertised trip vehicle. Where this is the case, we will tell you as soon as we are able. Any such change(s) will not be a significant change. We appreciate that the group experience is important to many of our customers therefore in some cases  where there  is an opportunity to suggest an alternative  departure date which affords you a wider group experience, we will offer a this as a no obligation alternative.

11. FORCE MAJEURE
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and  the ongoing effects of, Covid-19 or SARs-COV2, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. 

12. OUR RESPONSIBILITY FOR YOUR TRIP
Bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in adventure travel and that they undertake the trips, tours, treks or expeditions featured in our programme at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. The Company and the trip operators it works with place extreme importance on the safety of clients. It is important, however, that clients realise that they are responsible for making themselves aware (through government travel advisories, government tourist offi3ces and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. The Company shall not be liable for any delays, deviations or omissions from any trip caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences thereto. The Company shall not be liable to compensate clients for associated expenses incurred as a result of their booking.
The Company’s contractual obligations consist of using our reasonable skill and care in selecting the suppliers and other third parties who will provide or arrange the services which make up your trip. We will have no responsibility or liability for the actual trip services, for any other services or facilities provided or arranged by any supplier(s) or other third party, for the act(s) or omission(s) of any supplier or other third party or for any of their  employees, agents, suppliers or subcontractors or any other person(s) in any way connected with the trip services. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. The services which make up your trip are provided subject to the terms and conditions (which may include exclusions and limitations of liability) of the supplier or other third party concerned. The Company accepts no liability for any action or activity undertaken by the client arranged independently of the Company while on a trip. Without limitation, the Company will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable or force majeure. Regardless of any wording used by us on our website, in brochures, in any advertising material or elsewhere, we only promise to use reasonable skill and care in selecting the suppliers and other third parties who will provide or arrange the services which make up your trip as set out above and we do not have any greater or different liability to you. Without prejudice to clause 1, where any law other than Colombian law is found to apply to your contract with Tarapoto Amazonas JT or to any claim you may make, the Company is entitled to rely on and to the benefit of all limitations and exclusions of liability available in accordance with the applicable law to the fullest extent permitted as if the same were written into these conditions and expressly formed part of the client’s contract with the Company. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your trip involves and may be lower than or different to those applicable in your home country. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided whether or not they complied with the laws and regulations of your home country. Clients are responsible at all times for their own personal possessions and for ensuring their security and safekeeping. The Company has no liability for any lost, damaged or stolen personal possessions and clients must ensure they have adequate and appropriate personal travel insurance to protect the same. For all claims which do not involve death or personal injury or personal possessions, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price of the trip(excluding amendment charges) paid by or on behalf of the person(s) affected in total to Tarapoto Amazonas JT unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your trip and you have been able to prove failure on our part to exercise reasonable skill and care in selecting the suppliers and other third parties responsible for your trip arrangements. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you if we are found liable to you on any basis will be limited. 

13. PROMPT ASSITANCE
If, while you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

14. OPTIONAL EXCURSIONS AND ACTIVITIES 
We and our Tarapoto Amazonas JT Leaders may provide you with information (before departure and/or when you are on holiday) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They may require a waiver form to be signed. Optional excursions and activities do not form any part of your contract with us even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a Tarapoto Amazonas JT Leader collects payment for or otherwise assists in booking any such activity or excursion for you, we and the Leader act solely as booking agent for the local operator / provider of the activity or excursion with whom you will have a contract. The local operator /provider’s terms and conditions will apply. We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

15. TRANSPORT / DELAYS
The timings of air, sea, road or rail departures are estimates only. Subject to clause 10 “If we Change or cancel your Trip”, we cannot accept any liability for any change, cancellation or delay in your transportation whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline or airport authority, action by air traffic controllers, mechanical breakdown, industrial action or any other event or circumstance outside our control. Where long flight delays result in lost trip time, no refunds are given by hotels or suppliers. If you incur payments for any services in the event of a delay, we will not accept responsibility for payment unless we have given our prior consent. 

16. LATE BOOKINGS
We emphasise the importance of making a booking at the earliest opportunity, because of the small group nature of our trips. For bookings received within 6 weeks of your trip start date (or at an earlier stage for certain trips), the contract between the Company and the client comes into existence as soon as full payment has been received by us or our authorised travel agent.

17. BUILDING AND DEVELOPMENT 
Many lodges and hotels are continuing to develop. We will endeavour to inform you of any building work of which we are aware in advance of your holiday, which we consider may have a material effect on your contracted holiday services. However, it may be difficult to foresee the extent and impact such activity will or may have at any particular time.

18. BROCHURE / WEBSITE / ADVERTISING MATERIAL ACCURACY
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us or your travel agent at the time of booking.
 

ISSUE DATE: June 2022

Tarapoto Amazonas Jungle Tours. 
Registered Office: Hipilandia Group Inc. S.A.S,
Calle 12 #10-59, Leticia,
Amazonas, 910001, Colombia.
RNT No. 105018